Privacy Policy

This Privacy Policy describes how Pizza Factory ("we," "us," or "our") collects, uses, discloses, and protects your personal information when you visit our website factorypizza.click, place orders, interact with our services, or otherwise engage with us. We are committed to protecting your privacy and handling your data in a transparent, lawful, and responsible manner.

By accessing or using our website and services, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of our website and services immediately.

This Privacy Policy applies to all users located in the United States and is governed by applicable federal and state privacy laws, including the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), the Federal Trade Commission (FTC) Act, and other applicable consumer protection statutes.

1. About Us

Pizza Factory is a food service business operating through the website factorypizza.click. We provide customers with the ability to browse our menu, place food orders online, participate in promotions, and contact our team for support.

For all privacy-related inquiries, questions, or requests, please contact us at [email protected].

2. Information We Collect

We collect various categories of personal information depending on how you interact with our website and services. The following outlines the types of data we may collect from you:

2.1 Personal Identification Information

When you create an account, place an order, subscribe to our newsletter, or contact us, we may collect the following personal information:

• Full name
• Email address
• Phone number
• Delivery address and billing address
• Username and password (if you create an account)
• Date of birth (where required for age verification)
• Profile picture or avatar (if uploaded voluntarily)

2.2 Payment and Financial Information

When you make a purchase through our platform, we collect payment-related information necessary to process your transaction. This may include:

• Credit card or debit card number (last four digits only stored by us)
• Billing name and billing address
• Payment method type (e.g., Visa, Mastercard, American Express)
• Transaction identifiers and order amounts

Please note that full payment card details are processed securely through our third-party payment processors and are never stored directly on our servers. All payment transactions are encrypted using industry-standard SSL (Secure Socket Layer) technology.

2.3 Order and Transaction Information

We collect records of the food items you order, customizations made, order history, delivery instructions, special requests, loyalty points earned or redeemed, and any feedback or reviews submitted regarding your orders.

2.4 Usage and Behavioral Data

When you browse or interact with our website, we automatically collect certain technical and behavioral information, including:

• Pages viewed and time spent on each page
• Links clicked and navigation paths taken
• Search queries entered on our website
• Items added to or removed from your cart
• Frequency and timing of your visits
• Referral source (how you arrived at our website)

2.5 Device and Technical Information

We automatically collect technical information about the device and browser you use to access our website:

• IP address
• Browser type and version
• Operating system and platform
• Device type (desktop, tablet, or mobile)
• Screen resolution and display settings
• Time zone and language settings
• Unique device identifiers

2.6 Location Data

With your permission, we may collect your precise or approximate geographic location to facilitate delivery services, display relevant menu options, calculate delivery fees, and estimate delivery times. You may disable location sharing through your device or browser settings at any time; however, this may limit certain functionality of our services.

2.7 Communication Data

If you contact us through email, our contact form, live chat, or telephone, we collect the content of those communications, including your name, contact details, the nature of your inquiry, and any attachments you may share. These communications may be recorded or retained for quality assurance, training, and dispute resolution purposes.

2.8 Cookies and Tracking Technologies

We use cookies, web beacons, pixel tags, and similar tracking technologies to collect data about your interactions with our website. For more details, please see Section 8 (Cookie Policy) of this document.

2.9 Information from Third Parties

We may receive personal information about you from third-party sources, including social media platforms (if you choose to log in or interact via social media), third-party delivery partners, marketing and analytics providers, and publicly available databases, in compliance with applicable laws.

3. How We Use Your Information

We use the personal information we collect for the following purposes, in accordance with applicable U.S. privacy laws and our legitimate business interests:

3.1 Providing and Managing Our Services

• Processing and fulfilling your food orders
• Managing your account and preferences
• Arranging delivery or pickup of your orders
• Sending order confirmations, receipts, and status updates
• Processing payments and managing refunds or cancellations
• Providing customer support and resolving disputes

3.2 Personalizing Your Experience

• Recommending menu items based on your order history and preferences
• Displaying personalized promotions and offers relevant to your interests
• Saving your preferences, favorite orders, and delivery addresses for convenience
• Customizing content and layouts based on your device type and location

3.3 Marketing and Promotional Communications

With your consent or where permitted by applicable law, we may use your personal information to:

• Send you promotional emails, SMS messages, or push notifications about new menu items, special deals, or discounts
• Inform you about loyalty programs, contests, or special events
• Conduct targeted advertising through our own channels and third-party advertising platforms

You may opt out of marketing communications at any time by clicking the "unsubscribe" link in any marketing email, replying "STOP" to any SMS, or contacting us directly at [email protected]. Opting out of marketing does not affect transactional or service-related communications.

3.4 Analytics and Service Improvement

• Analyzing website traffic and user behavior to improve our website performance
• Identifying trends, popular menu items, and areas for improvement
• Conducting internal research and business analytics
• Testing new features, layouts, and functionalities
• Generating aggregated and anonymized statistical reports

3.5 Legal Compliance and Safety

• Complying with applicable federal and state laws and regulations
• Responding to lawful requests from law enforcement or regulatory authorities
• Detecting, preventing, and investigating fraudulent transactions, unauthorized access, or other illegal activities
• Enforcing our Terms of Service and other agreements
• Protecting the rights, property, and safety of our business, employees, and customers

4. Sharing Your Information with Third Parties

We do not sell your personal information to third parties for monetary compensation. However, we may share your information in the following circumstances:

4.1 Service Providers and Business Partners

We engage trusted third-party service providers who assist us in operating our business. These may include:

• Payment processors (e.g., Stripe, Square, PayPal) to handle financial transactions securely
• Delivery partners to coordinate and fulfill food delivery services
• Email and SMS marketing platforms to send communications on our behalf
• Analytics providers (e.g., Google Analytics) to analyze website usage
• Cloud hosting and IT infrastructure providers to store and manage our data
• Customer support platforms to manage inquiries and support tickets
• Fraud prevention and security services to safeguard against unauthorized activity

All third-party service providers are contractually required to use your information only for the purposes we specify and to maintain appropriate security standards. They are prohibited from using your data for their own marketing or business purposes unless separately authorized.

4.2 Legal Requirements and Law Enforcement

We may disclose your personal information if required by law, court order, or other legal process, or if we believe in good faith that disclosure is necessary to:

• Comply with applicable laws and regulations
• Respond to lawful requests from government or law enforcement agencies
• Protect our legal rights or defend against legal claims
• Investigate and prevent fraud, abuse, or criminal activity
• Protect the safety and security of individuals

4.3 Business Transfers

In the event of a merger, acquisition, asset sale, reorganization, or other business transfer involving Pizza Factory, your personal information may be transferred as part of that transaction. We will notify you via email or a prominent notice on our website before your information is transferred and becomes subject to a different privacy policy.

4.4 Advertising and Analytics Partners

We may share aggregated, anonymized, or pseudonymized data with advertising networks and analytics companies to support our marketing efforts and improve our services. This data does not directly identify you. However, if you are a California resident, please note your additional rights under the CCPA/CPRA, as described in Section 9 of this policy.

4.5 With Your Consent

We may share your information with other third parties when you provide explicit consent, such as when you participate in joint promotions, integrate third-party applications, or otherwise authorize such sharing.

5. Data Security

Pizza Factory takes the security of your personal information seriously. We implement a range of technical, administrative, and physical safeguards designed to protect your data from unauthorized access, disclosure, alteration, or destruction.

5.1 Security Measures We Employ

• SSL/TLS Encryption: All data transmitted between your browser and our website is encrypted using industry-standard SSL/TLS protocols.
• Secure Payment Processing: Payment card information is handled by PCI DSS-compliant payment processors. We do not store full card numbers on our systems.
• Access Controls: Access to personal data is restricted to authorized personnel who need it to perform their job functions. Employees are bound by confidentiality obligations.
• Firewall and Intrusion Detection: We use firewalls, intrusion detection systems, and security monitoring tools to protect our infrastructure.
• Regular Security Audits: We conduct periodic security reviews and vulnerability assessments of our systems and processes.
• Data Minimization: We collect only the information necessary for the purposes described in this policy and delete data when it is no longer needed.

5.2 Limitations

Despite our best efforts, no method of data transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security of your personal information. In the event of a data breach that poses a risk to your rights and freedoms, we will notify affected individuals and relevant authorities as required by applicable law, including any applicable state breach notification laws.

You are responsible for maintaining the confidentiality of your account credentials and should notify us immediately at [email protected] if you suspect any unauthorized access to your account.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with our legal obligations, resolve disputes, and enforce our agreements. The specific retention periods depend on the type of data and the purpose for which it was collected.

When personal information is no longer required, we securely delete or anonymize it in accordance with our data destruction procedures.

7. Your Rights and Choices

Depending on your location and applicable law, you may have certain rights regarding your personal information. We are committed to honoring these rights and providing you with meaningful control over your data.

7.1 Right to Access

You have the right to request a copy of the personal information we hold about you, including the categories of data collected, the purposes of processing, and any third parties with whom it has been shared.

7.2 Right to Correction

You have the right to request that we correct any inaccurate or incomplete personal information we hold about you. You may also update your information directly through your account settings on our website.

7.3 Right to Deletion

You have the right to request the deletion of your personal information. We will honor such requests subject to any legal obligations that require us to retain certain data (e.g., financial records, legal disputes). Please note that deleting your account will result in the loss of your order history and loyalty points.

7.4 Right to Data Portability

Where technically feasible, you may request a copy of your personal data in a structured, commonly used, and machine-readable format. This allows you to transfer your data to another service provider.

7.5 Right to Opt Out of Marketing

You have the right to opt out of receiving marketing and promotional communications from us at any time. You may do so by:

• Clicking "Unsubscribe" in any marketing email
• Replying "STOP" to any marketing SMS message
• Updating your communication preferences in your account settings
• Contacting us at [email protected]

7.6 Right to Opt Out of Sale or Sharing (California Residents)

Under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), California residents have the right to opt out of the sale or sharing of their personal information for cross-context behavioral advertising. To exercise this right, please contact us at [email protected] or use our designated opt-out mechanism on our website.

7.7 Right to Limit Use of Sensitive Personal Information

California residents under the CPRA may also have the right to limit the use and disclosure of sensitive personal information (such as financial account details, precise geolocation, or health data) to purposes reasonably necessary for providing our services.

7.8 Right to Non-Discrimination

We will not discriminate against you for exercising any of your privacy rights. This means we will not deny you services, charge you different prices, or provide a lower quality of service simply because you exercised your rights under applicable law.

7.9 How to Submit a Privacy Request

To exercise any of your rights listed above, please contact us at:

We will verify your identity before processing your request and will respond within the timeframes required by applicable law (generally within 45 days, with possible extensions as permitted). We may request additional information to verify your identity and the legitimacy of your request. There is no charge for exercising your rights, except in cases of excessive or manifestly unfounded requests as permitted by law.

8. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze website performance, and deliver targeted advertising. Below is a summary of how we use these technologies.

8.1 What Are Cookies?

Cookies are small text files stored on your device by your web browser when you visit a website. They allow websites to remember your actions and preferences over time, improving functionality and user experience.

8.2 Types of Cookies We Use

8.3 Managing Your Cookie Preferences

You can manage or disable cookies through your browser settings. Most browsers allow you to refuse cookies, delete existing cookies, or receive a warning before a cookie is stored. Please note that disabling certain cookies may affect the functionality of our website and your ability to place orders or access certain features.

You may also opt out of interest-based advertising by visiting:

• Digital Advertising Alliance (DAA) Opt-Out
• Network Advertising Initiative (NAI) Opt-Out
• Google Analytics Opt-Out Browser Add-on

For full details about the cookies we use and how to manage your preferences, please refer to our dedicated Cookie Policy, available on our website at factorypizza.click.

9. California Privacy Rights (CCPA/CPRA)

If you are a resident of California, you have specific rights under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), which became effective January 1, 2023. These rights are in addition to the general rights described above.

9.1 Categories of Personal Information Collected

Over the past 12 months, we have collected the following categories of personal information as defined by the CCPA:

• Identifiers (name, email, IP address, device identifiers)
• Commercial information (order history, purchase records)
• Internet or electronic network activity (browsing history, interactions with our website)
• Geolocation data (approximate or precise location, with consent)
• Inferences drawn from the above to create a profile (preferences, characteristics)

9.2 Disclosure of Personal Information

In the past 12 months, we have disclosed personal information to service providers for business purposes as described in Section 4 of this policy. We do not sell personal information for monetary consideration. We may share personal information with advertising partners for cross-context behavioral advertising, from which California residents may opt out.

9.3 Exercising Your California Rights

California residents may submit requests to know, delete, correct, or opt out of the sale/sharing of personal information by contacting us at [email protected]. We will respond to verified requests within 45 days, with possible extensions as permitted by law. You may designate an authorized agent to submit requests on your behalf.

10. Children's Privacy

Our website and services are intended for use by individuals who are 18 years of age or older. We do not knowingly collect, use, or solicit personal information from individuals under the age of 18.

If you are a parent or guardian and believe that a child under 18 has provided us with personal information without your consent, please contact us immediately at [email protected]. Upon verification, we will promptly delete such information from our records.

We comply with the Children's Online Privacy Protection Act (COPPA), which prohibits the collection of personal information from children under the age of 13 without verifiable parental consent. While our services are not directed at children under 13, if we discover that we have inadvertently collected information from a child under 13, we will take immediate steps to delete that information.

11. International Data Transfers

Pizza Factory operates primarily within the United States. However, some of the third-party service providers we use may process or store your data in servers located outside of the United States. These countries may have different data protection laws than those applicable in the United States.

When we transfer personal information internationally, we take appropriate measures to ensure that your data receives an adequate level of protection. These measures may include:

• Entering into data processing agreements with contractual clauses that require service providers to protect personal information to standards comparable to U.S. law
• Ensuring that third-party providers comply with applicable privacy frameworks and industry certifications
• Conducting due diligence on the privacy and security practices of international service providers

By using our website and services, you acknowledge and consent to the transfer of your personal information as described in this section.

12. Third-Party Websites and Links

Our website may contain links to third-party websites, social media platforms, or external services that are not operated or controlled by Pizza Factory. This Privacy Policy does not apply to those third-party websites. We encourage you to review the privacy policies of any third-party sites you visit, as we have no control over and assume no responsibility for their content, privacy practices, or data handling.

Examples of third-party integrations that may be present on our website include social media sharing buttons, embedded maps, and payment gateway portals. Each of these third parties has its own privacy policy governing how they collect and use your data.

13. How to File a Complaint

If you have concerns about how we handle your personal information and are not satisfied with our response to your privacy inquiry, you have the right to file a complaint with the appropriate data protection or consumer protection authority.

13.1 Contact Us First

We encourage you to contact us directly in the first instance so we can address your concerns:

13.2 Federal and State Regulatory Authorities

If you are not satisfied with our response, you may escalate your complaint to the following authorities:

• Federal Trade Commission (FTC): The FTC enforces federal consumer protection laws, including laws related to unfair or deceptive data practices. You may file a complaint at reportfraud.ftc.gov or by calling 1-877-FTC-HELP (1-877-382-4357).
• California Privacy Protection Agency (CPPA): California residents may file complaints with the California Privacy Protection Agency regarding violations of the CCPA/CPRA at cppa.ca.gov.
• State Attorney General Offices: Residents of other states may contact their state attorney general's office for guidance on exercising consumer privacy rights under applicable state laws.

14. Do Not Track Signals

Some browsers offer a "Do Not Track" (DNT) feature that sends a signal to websites requesting that your browsing activity not be tracked. Our website does not currently respond to DNT signals, as there is no universally accepted standard for how websites should respond to such requests. However, you may manage your tracking preferences through our cookie settings and by opting out of interest-based advertising as described in Section 8.

15. Changes to This Privacy Policy

We reserve the right to update, modify, or revise this Privacy Policy at any time to reflect changes in our business practices, applicable laws, or technological developments. When we make material changes, we will notify you by:

• Posting the updated policy on our website with a new "Last Updated" date
• Sending an email notification to the address associated with your account (for significant changes)
• Displaying a prominent banner or notice on our website

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of our website and services after any changes to this policy constitutes your acceptance of the updated terms.

16. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal information, please do not hesitate to contact us. We are committed to responding to all privacy inquiries promptly and transparently.

We aim to respond to all legitimate privacy requests within 30 to 45 days of receipt. For complex requests, we may require additional time as permitted by applicable law, and we will notify you of any extension within the initial response window.